Click the link in the window RESTORE PASSWORD (opens in new window) or go to https://trade.coinexwo.com/en/forgotpassword
enter your email address and click on RECOVER PASSWORD.
Go to your INBOX and / or check your SPAM MAIL. Click on the link in the email to confirm the request.
You will now receive a 2nd email with a new temporary password.
Login with your email address and the new temporary password.
Change your password. The "old password" will be the temporary password.
Make sure you have 2 Factor Authentication enabled.
Some customers have experienced trouble receiving their password reset email. We suggest the following actions to try to rectify this:
1. Check that emails from @coinexwo are whitelisted on your email settings.
2. Check your spam/junk folder in case the email had been sent there.
3. If you are using an email client, check using webmail as well.